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Frequently Asked Question

Making a Purchase
HOW DO I MAKE A CHULA PURCHASE?
HOW DO I KNOW MY ORDER HAS BEEN PLACED?
CAN I REMOVE ITEMS FROM MY ORDER?
HOW DO I EXCHANGE/CANCEL MY ORDER?
WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM, AN INCORRECT ITEM OR WISH TO CHANGE MY DELIVERY ADDRESS?
WHY HAS MY ORDER BEEN REFUNDED?
WILL I NEED TO PROVIDE ANY CONTACT INFORMATION?
WHAT PAYMENT METHOD ARE AVAILABLE TO MAKE MY PURCHASE?
WHY MIGHT MY CREDIT CARD BE REFUSED?
IS IT SAFE TO USE MY CREDIT CARD ON THIS WEBSITE?
HOW DO I ADD A DISCOUNT CODE?
CAN I USE MORE THAN ONE DISCOUNT CODE ON MY ORDER?
WHEN WILL I BE CHARGED FOR MY ORDER?
WILL I BE CHARGED A CUSTOMS AND IMPORT TAX?

Delivery

WHERE CAN I RECEIVE MY ORDER?
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
WHAT ARE THE COSTS FOR DELIVERY SERVICE?
HOW WILL I KNOW WHAT STAGE OF DELIVERY MY ITEM IS IN?

Account

HOW DO I CHANGE MY ACCOUNT DETAILS?
DOES CHULA HAVE A RETAIL STORE I CAN VISIT?